Effective Date: September 15, 2025
The Check-In Collective
The Check-In Collective (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, the circumstances under which we may share it, and the choices available to you regarding your personal data. It also explains the measures we take to safeguard your information and how you can contact us with any questions.
Our practices may vary in accordance with local laws and requirements in the regions where we operate.
1. Information We Collect
We collect personal information in the course of providing travel-related services. The information we may obtain includes:
Information you provide directly
- Contact details (name, mailing address, email address, telephone number).
- Payment information required to complete travel purchases (billing address, payment card details).
- Booking-related information (travel preferences, dates, loyalty numbers, passport details, special requests, and traveler profiles).
- Information about your interests and travel goals.
- Communication you send to us (emails, form submissions, feedback).
Information collected automatically
When you access our website, we may collect certain information using automated tools such as cookies, pixels, and log files. This may include:
- IP address and approximate location.
- Device and browser characteristics.
- Pages viewed, links clicked, and referring websites.
- Time spent on pages and general browsing behavior.
If you prefer not to accept cookies, you may adjust your browser settings. Some website features may not function properly without them.
Information from third parties
We may obtain information from:
- Travel suppliers (airlines, hotels, cruise lines, tour operators) related to your reservations.
- Marketing or analytics partners who help us understand website performance and user engagement.
2. How We Use Your Information
We use the information we collect for purposes including:
- Providing travel services, such as creating itineraries, making bookings, securing special amenities, processing payments, and communicating updates.
- Managing your account or travel profile, including preferences and loyalty program details.
- Responding to your inquiries and providing customer support.
- Sending service-related communications, such as confirmations and important updates.
- Improving our services, products, and website functionality.
- Personalizing website content and marketing communications according to your interests.
- Conducting analytics, such as understanding usage patterns, trends, and site performance.
- Protecting against fraud or unauthorized activity and enforcing our policies.
- Complying with legal requirements and responding to lawful requests from regulators or law enforcement.
We may also use your information for any other purpose disclosed at the time of collection, with your consent where required.
3. Online Tracking and Advertising
We may partner with third-party analytics and advertising providers (such as Google Analytics or other ad networks) to help us understand website usage and deliver advertising that may be relevant to your interests.
These partners may use cookies, tags, and similar technologies to collect information about your interactions with our site over time and across other websites. This information helps us:
- Measure and improve our marketing efforts,
- Tailor content or advertising to your preferences, and
- Evaluate website performance.
Your browser may allow you to send “Do Not Track” signals, but our website does not currently respond to these signals.
You may opt out of certain third-party advertising cookies through tools such as Google Ads Settings or industry-standard opt-out pages.
4. When We Share Your Information
We do not sell your personal information. We may share information only as necessary to operate our business or comply with the law, including with:
- Travel suppliers (e.g., airlines, hotels, cruise lines, ground operators) when required to arrange or manage travel services you request.
- Service providers who assist us with payment processing, marketing, analytics, website hosting, email communication, or other operational needs.
- Legal authorities when disclosure is required by law, regulation, legal proceeding, or to protect our rights, customers, and systems.
- Successor entities in the event of a merger, acquisition, or business transfer, in which case your information will remain protected by this policy.
Third parties receiving your information are permitted to use it only as necessary to perform services for us or comply with legal obligations.
5. International Data Transfers
Depending on your location and the suppliers involved in your travel arrangements, your personal information may be transferred to countries with different data protection laws than those in your home jurisdiction.
When we transfer information, we take reasonable steps to protect it and comply with applicable legal requirements. By using our services, you acknowledge that such transfers may occur.
If you are located in the European Economic Area (EEA) or United Kingdom, we can provide additional details about lawful transfer mechanisms upon request.
6. Your Rights and Choices
Depending on your jurisdiction, you may have rights including:
- Access to the personal information we maintain about you.
- Correction of inaccurate or incomplete information.
- Deletion of your information, in certain circumstances.
- Objection or restriction to certain processing activities.
- Withdrawal of consent, where processing relies on your consent.
- Portability, allowing you to request your information in a structured format.
You may also choose to:
- Update communication preferences.
- Opt out of marketing emails at any time via the unsubscribe link. (We may still send important service-related communications.)
We may require identity verification before fulfilling certain requests.
7. California Privacy Rights
If you are a California resident, you may request information about categories of personal information disclosed to third parties for their direct marketing purposes during the preceding calendar year and the identities of those third parties. Requests may be submitted using the contact details below.
8. Links to Other Websites
Our website may contain links to external sites for your convenience. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
9. How We Protect Your Information
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, but we work to mitigate risks consistent with industry standards.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide travel services,
- Meet legal and accounting obligations,
- Resolve disputes, and
- Enforce our agreements.
Retention periods may vary depending on the type of information and applicable laws.
11. Updates to This Policy
We may update this Privacy Policy periodically. The “Effective Date” above reflects the most recent version. Significant changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.
12. How to Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:
The Check-In Collective
Email: maddie@thecheckincollective.com
Phone: 609-964-4576
Mailing Address: 307 5th Ave 16th Fl, New York, NY 10016